Forgetting your password is completely normal — and getting back in is easier than you might think. Head to the login page and click "Forgot your password?" link. Then enter the email address or mobile number you used during registration. A reset link will be sent to that email or via SMS within a few minutes. The link remains active for 15 minutes — click it promptly. When setting your new password, use at least eight characters and include a mix of uppercase letters, numbers, and special characters.
If the email hasn't arrived, check your spam or junk folder first. If it's still not there, email support@mavibet.run with your registered account details — the support team will verify your identity and manually reset your password. This is usually resolved within 24 hours.
If the email hasn't arrived, check your spam or junk folder first. If it's still not there, email support@mavibet.run with your registered account details — the support team will verify your identity and manually reset your password. This is usually resolved within 24 hours.
Deposits at Mavibet via bKash, Nagad, or Rocket are typically processed quickly 2 to 10 minutes the funds are credited to your account. Bank transfers may take a little longer — up to 30 minutes.
If more than 15 minutes have passed, start by checking your bKash or Nagad app to confirm the transaction went through successfully. If it did, copy the transaction ID. Then check your deposit history on Mavibet to see if it's showing as pending. If it appears failed or pending and the money has already been deducted, send the following details via live chat or to support@mavibet.run:
— your Mavibet account email or mobile number
— transaction ID
— amount and date/time
The support team typically responds Within 1–3 hours resolves the issue. Mavibet takes responsibility until any deducted funds are returned.
If more than 15 minutes have passed, start by checking your bKash or Nagad app to confirm the transaction went through successfully. If it did, copy the transaction ID. Then check your deposit history on Mavibet to see if it's showing as pending. If it appears failed or pending and the money has already been deducted, send the following details via live chat or to support@mavibet.run:
— your Mavibet account email or mobile number
— transaction ID
— amount and date/time
The support team typically responds Within 1–3 hours resolves the issue. Mavibet takes responsibility until any deducted funds are returned.
Mavibet supports the most widely used mobile payment methods in Bangladesh. The following options are currently available:
bKash: The most widely used option. Minimum deposit ৳200, maximum ৳50,000 per transaction.
Nagad: Fast processing, same limits apply.
Rocket (DBBL): Dutch-Bangla Bank's mobile service — supported.
Bank Transfer: To your chosen bank via NPSB or BEFTN. Processing can take anywhere from 30 minutes to a few hours.
Important — the mobile number or bank account used for withdrawal must Registered in your own name must be used. Payments sent from someone else's account may not be processed and could lead to KYC complications. For confirmed information on crypto or international cards, contact support — alternative methods may become available over time.
bKash: The most widely used option. Minimum deposit ৳200, maximum ৳50,000 per transaction.
Nagad: Fast processing, same limits apply.
Rocket (DBBL): Dutch-Bangla Bank's mobile service — supported.
Bank Transfer: To your chosen bank via NPSB or BEFTN. Processing can take anywhere from 30 minutes to a few hours.
Important — the mobile number or bank account used for withdrawal must Registered in your own name must be used. Payments sent from someone else's account may not be processed and could lead to KYC complications. For confirmed information on crypto or international cards, contact support — alternative methods may become available over time.
Withdrawals at Mavibet are generally processed quite fast — for requests made via bKash or Nagad, 5 to 30 minutes funds are delivered to your mobile wallet. Bank transfers may take 1–3 business days.
The most common reasons a withdrawal gets held up:
— KYC Not Completed: ID document has not been uploaded.
— Bonus wagering remaining: Winnings from bonuses require a specified amount of wagering before they can be withdrawn.
— Minimum Withdrawal Not Met: Minimum amount ৳500.
— Payment Details Mismatch: The name on the mobile wallet does not match the name on the account.
If it has been more than 24 hours, reach out via Live Chat — provide your withdrawal ID and date, and the team will investigate right away.
The most common reasons a withdrawal gets held up:
— KYC Not Completed: ID document has not been uploaded.
— Bonus wagering remaining: Winnings from bonuses require a specified amount of wagering before they can be withdrawn.
— Minimum Withdrawal Not Met: Minimum amount ৳500.
— Payment Details Mismatch: The name on the mobile wallet does not match the name on the account.
If it has been more than 24 hours, reach out via Live Chat — provide your withdrawal ID and date, and the team will investigate right away.
Temporarily deactivating and permanently closing a Mavibet account are two separate processes.
Temporary Break (Self-Exclusion): Log in to your account and go to Profile Settings, then find the "Responsible Gaming" section. From there, you can suspend your account for 1 day, 1 week, 1 month, 6 months, or 5 years. During this period, login, betting, and all marketing messages are completely blocked.
Permanent closure: Email support@mavibet.run with the subject line "Account Closure Request". Include your full name, registered email, mobile number, and reason for closure. Once your identity is verified, your account will be closed within 48 hours. Make sure to withdraw your balance before requesting closure — recovering funds after an account is closed can be difficult.
Temporary Break (Self-Exclusion): Log in to your account and go to Profile Settings, then find the "Responsible Gaming" section. From there, you can suspend your account for 1 day, 1 week, 1 month, 6 months, or 5 years. During this period, login, betting, and all marketing messages are completely blocked.
Permanent closure: Email support@mavibet.run with the subject line "Account Closure Request". Include your full name, registered email, mobile number, and reason for closure. Once your identity is verified, your account will be closed within 48 hours. Make sure to withdraw your balance before requesting closure — recovering funds after an account is closed can be difficult.
Mavibet occasionally hosts special tournaments and leaderboard events. Joining is straightforward:
How to Join: Log in to your account and go to the "Promotions" or "Tournaments" section. You'll see a list of active events. Click the "Join" button — some tournaments also include automatic entry.
Points Calculation: Typically, a set number of points are earned for every ৳100 wagered. Some tournaments only count bets on specific games, while others include all games. The points system may vary by event — based on either net winnings or total bet volume.
Prize: Topping the leaderboard earns you cash prizes, free spins, or bonuses. Rewards are typically distributed after the event ends, within 48–72 hours is credited to your account. Each tournament has its own rules — take a moment to read the terms before joining.
How to Join: Log in to your account and go to the "Promotions" or "Tournaments" section. You'll see a list of active events. Click the "Join" button — some tournaments also include automatic entry.
Points Calculation: Typically, a set number of points are earned for every ৳100 wagered. Some tournaments only count bets on specific games, while others include all games. The points system may vary by event — based on either net winnings or total bet volume.
Prize: Topping the leaderboard earns you cash prizes, free spins, or bonuses. Rewards are typically distributed after the event ends, within 48–72 hours is credited to your account. Each tournament has its own rules — take a moment to read the terms before joining.
Mavibet's Responsible Gaming tools are accessible directly from your account settings — no need to contact support.
Deposit Limit: Log in and go to Profile → Responsible Gaming → Deposit Limit. Enter your preferred daily, weekly, or monthly maximum in BDT. Hit "Save" and it takes effect immediately. Lowering your limit is instant; increasing it takes effect after 24 hours.
Session Time Limit: Set a time limit for how long you want to play in one session. When the time is up, you'll see a reminder and the session will end.
Self-Exclusion: Go to the same section and select a duration — anywhere from 1 day to 5 years. Once activated, it cannot be cancelled before the period ends. All marketing communications will also be paused during this time.
Reality check: A summary of your gaming time and financial activity will appear on screen at regular intervals. For full details on these tools, Responsible Gaming page.
Deposit Limit: Log in and go to Profile → Responsible Gaming → Deposit Limit. Enter your preferred daily, weekly, or monthly maximum in BDT. Hit "Save" and it takes effect immediately. Lowering your limit is instant; increasing it takes effect after 24 hours.
Session Time Limit: Set a time limit for how long you want to play in one session. When the time is up, you'll see a reminder and the session will end.
Self-Exclusion: Go to the same section and select a duration — anywhere from 1 day to 5 years. Once activated, it cannot be cancelled before the period ends. All marketing communications will also be paused during this time.
Reality check: A summary of your gaming time and financial activity will appear on screen at regular intervals. For full details on these tools, Responsible Gaming page.